Thank you for your interest in Senator Apartments. We welcome any questions regarding our rates, reservations or generally about Senator Apartments.

Question: What are your check-in and check-out times?
Answer: Check-in is at 14:00 and check-out is at 12:00. If we’re informed in advance, however, we can often modify these times.

Question: Do you offer flat rates or do you charge per person?
Answer: Flat rates, but we also restrict the numbers of people who can live in different apartments.

Question: Do all apartments have double beds?
Answer: No, some have single beds.

Question: Do you provide towels and soap?
Answer: Yes, and also toothpaste, toothbrushes, shaving accessories, and more.

Question: Do you serve breakfast?
Answer: Yes, but if you prefer to prepare it yourself, a fully-equipped kitchen is at your service. Each flat also has a mini-bar.

Question: How far from the city center are the apartments located?
Answer: Right in the center. Senator Apartments Center are located about a 10-minute walk closer to Kreschatyk, Kyiv’s lovely main boulevard, then Senator Apartments Executive Court are.

Question: Are the apartments safe?
Answer: Yes, and safety is one of our main priorities. We offer 24/7 security for our guests and their cars. The apartments contain safes in which you can store money and valuables. Also, Kyiv in general is a very safe city.

Question: Can you make phone calls from the apartments?
Answer: Yes, you can call both in Ukraine and abroad. Costs will be included in your bill.

Question: Do you accept pets?
Answer: For the convenience of the majority of our guests, we do not.

Question: How many people can live in one flat?
Answer: One-room apartments: 2 persons. Apartments with 1 bedroom: up to 4 persons. Apartments with 2 bedrooms: up to 6 persons.

Question: Do you meet guests at the airport?
Answer: Yes, and we deliver them directly to their apartments.

Question: Where to park a car?
Answer: At the parking lot near our complex.

Question: How is payment carried out?
Answer: Guests leave an advance payment and a deposit. If there was no damage to your apartments during your stay, we return your deposit when you check out.

Question: Do you accept credit cards?
Answer: Yes: Visa, MasterCard, and American Express.

Question: How is medical aid rendered, if necessary?
Answer: Turn to our administrator, who will call an ambulance or help find a proper medical institution for you.

Question: Do you provide luggage storage?
Answer: Yes. Enquire with the administrator.

Question: What business services do you offer?
Answer: Color and black-and-white copy machines, color and black-and-white document printing, fax machines, and equipment rental (computers, DVD players, audio systems).

Question : Is there Internet access in the flats?
Answer: Yes, every flat has wireless and cable Internet.

Question: What is the administrator’s work schedule?
Answer: From 8.00 till 21.00.

Question: Is there a gym?
Answer: No, but you can use a fitness center near our facilities, and we’ll also find you shaping and yoga classes. In addition, we’re glad to offer a wide choice of spa services right in your flat. Please consult the administrator.

Question: What about laundry services?
Answer: Flats are equipped with washing machines and ironing boards with irons. You can also pass along washing and ironing to our staff. Orders are carried out within 1-2 days.

Question: How often are the flats cleaned?
Answer: Every day between 8:00 and 17.00, or whenever is convenient for you. Bed-linens and towels are changed twice a week. You can order additional cleaning services, bed-linens, or towels at an additional expense.